Frequently Asked Questions
How long does shipping take?
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Standard EU/UK delivery takes 5–7 business days. Express options are available upon request.
How quickly will my order be processed?
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Orders are processed within 1–3 business days. If advanced personalization is required, we’ll contact you.
Can I request a custom idea?
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Absolutely! Share your vision with us via email — we love helping customers create one-of-a-kind gifts.
How do I send a photo for engraving?
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Upload it to Google Drive and email us the link. We’ll review and confirm before production.
Can I return a personalized item?
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Unfortunately no. Personalized items are non-refundable. Non-personalized goods may be returned within 14 days in original condition.
Do you offer free shipping?
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Yes — enjoy free shipping in the EU on all orders over €79.
Still need help? Contact our support.