Privacy Policy – GDPR Compliance

At TheCraftHouseGift, we are committed to protecting your personal data and complying with the General Data Protection Regulation (EU 2016/679) – known as GDPR. This privacy policy explains how we collect, use, and store your personal information when you shop at our GDPR-compliant online gift store.

1. Who We Are

Company Name: Dark Forest Ltd.
VAT ID: BG207107494
Registration Number: 207107494
Address: Saint Konstantin & Elena Business Center, Varna 9002, Bulgaria
Email: thecrafthousegift@gmail.com
Phone: +359 878 265 088

2. What Data We Collect

When you place an order, subscribe to our newsletter, or contact us, we may collect the following information:

  • Your name and email address
  • Billing and shipping address
  • Phone number
  • Order details, including custom personalization data
  • IP address and browsing activity (via cookies)

3. Why We Collect Your Data

  • To process your orders, payments, and deliveries
  • To personalize your experience with our gifts
  • To respond to your inquiries and provide support
  • To comply with legal and tax requirements
  • To send relevant updates and promotional offers (with your consent)

4. Legal Basis for Processing

We process your data under the following legal grounds:

  • Performance of a contract (order fulfillment)
  • Your consent (newsletter, marketing)
  • Legal obligation (invoicing, accounting)
  • Legitimate interest (fraud prevention, analytics)

5. Data Retention

We store your data only as long as necessary for the purposes described above or as required by applicable law (typically 5 years for invoicing purposes).

6. Your Rights Under GDPR

You have the right to:

  • Access your data
  • Correct inaccurate information
  • Request deletion (“right to be forgotten”)
  • Restrict or object to processing
  • Withdraw consent at any time

To exercise your rights, please contact us at thecrafthousegift@gmail.com.

7. Cookies & Tracking

We use essential and analytical cookies to improve your experience and track website performance. You will be notified and able to manage cookie preferences via a cookie banner when visiting our site.

8. Data Security

Our store is hosted on Shopify Inc., which provides a secure e-commerce platform that encrypts and protects your data via SSL and PCI-DSS standards.

9. Changes to This Policy

We may update this privacy policy to reflect legal or operational changes. The latest version will always be available on this page.

Last updated: May 2025